InsureLife was facing challenges in managing their extensive knowledge base, which included policies, manuals, presentations, and other documents. They needed a solution to organize and access this information more effectively.
Deskhero provided InsureLife with the tools to structure their knowledge base and generate articles from Word, PowerPoint, and PDF files. This made it easier for the customer support team to find and share relevant information with customers.
Deskhero's advanced AI capabilities were instrumental in optimizing InsureLife's knowledge base management. The AI used OpenAI Embeddings from the knowledge base articles and other sources to enhance the search results, making it quicker and easier to find relevant information.
The AI also generated suggested replies based on the knowledge base content, which helped the customer support team to respond to customer queries more efficiently. The custom email domains and user groups features allowed InsureLife to manage their customer communications more effectively.
Overall, Deskhero's AI capabilities helped InsureLife to optimize their knowledge base management, improve their customer support, and streamline their internal operations.
How did Deskhero's AI capabilities enhance InsureLife's knowledge base management?
Deskhero's AI used OpenAI Embeddings from the knowledge base articles and other sources to enhance the search results and generate suggested replies, making it easier to find relevant information and respond to customer queries.
How did InsureLife use Deskhero's custom email domains and user groups features?
InsureLife used Deskhero's custom email domains and user groups features to manage their customer communications more effectively.
What benefits did InsureLife see from using Deskhero?
Deskhero helped InsureLife to optimize their knowledge base management, improve their customer support, and streamline their internal operations.
* This article provides an example of how a fictive company in the Life Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
