SwiftHaul Trucking, a prominent player in the light-duty truck rental industry, was struggling with managing their extensive knowledge base. They needed a solution that could help them keep their knowledge base up-to-date and make it easy for their support team to find relevant information.
They chose Deskhero for its advanced AI capabilities. Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps SwiftHaul keep their knowledge base current and relevant.
Deskhero's AI capabilities also allow SwiftHaul to generate knowledge base articles from Word, PowerPoint, PDF files, and even from their website content. This not only saves time but also ensures that the knowledge base is comprehensive and includes all necessary information.
Moreover, Deskhero's comprehensive search bar, powered by AI, makes it easy for SwiftHaul's support team to find the information they need. Whether they're looking for a specific ticket, a policy document, or information from the knowledge base, they can find it quickly and easily.
By using Deskhero's advanced AI capabilities, SwiftHaul Trucking has been able to manage their knowledge base effectively, ensuring that their support team always has access to the most relevant and up-to-date information.
How does Deskhero's AI capabilities help manage the knowledge base?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to keep the knowledge base current and relevant. It also allows for generating knowledge base articles from Word, PowerPoint, PDF files, and website content.
How does Deskhero make it easy to find information?
Deskhero's comprehensive search bar, powered by AI, makes it easy to find information. Whether you're looking for a specific ticket, a policy document, or information from the knowledge base, you can find it quickly and easily.
How does Deskhero ensure the knowledge base is comprehensive?
Deskhero's AI capabilities allow for generating knowledge base articles from various sources like Word, PowerPoint, PDF files, and website content. This ensures that the knowledge base is comprehensive and includes all necessary information.
* This article provides an example of how a fictive company in the Light duty truck rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
