FastTrack Rentals, a rapidly growing company in the light-duty truck rental industry, was dealing with an increasing volume of customer support tickets. They needed a solution that could help them manage these tickets efficiently and provide quick and accurate responses.
They turned to Deskhero for its advanced AI capabilities. Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps FastTrack identify and prioritize urgent tickets, and find relevant information to resolve issues quickly.
Deskhero's AI capabilities also enable FastTrack to generate suggested replies using OpenAI's ChatGPT. This significantly reduces their response times, as the support team can select the most appropriate suggested reply, customize it if necessary, and send it to the customer.
Additionally, Deskhero's Kanban board helps FastTrack manage their tickets effectively. They can easily track the status of each ticket, assign tickets to the right team members, and ensure that no ticket falls through the cracks.
By leveraging Deskhero's advanced AI capabilities, FastTrack Rentals has been able to manage their customer support tickets efficiently, reducing response times and improving customer satisfaction.
How does Deskhero's AI capabilities help manage tickets?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to identify and prioritize urgent tickets. It also generates suggested replies, helping the support team respond quickly and accurately.
How does Deskhero's Kanban board help in ticket management?
Deskhero's Kanban board allows you to easily track the status of each ticket, assign tickets to the right team members, and ensure that no ticket falls through the cracks. This helps in efficient ticket management.
How does Deskhero improve customer satisfaction?
By helping manage tickets efficiently and reducing response times, Deskhero improves customer satisfaction. Customers appreciate quick and accurate responses to their inquiries, which Deskhero enables through its advanced AI capabilities.
* This article provides an example of how a fictive company in the Light duty truck rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
