BrightRide Truck Rentals, a leading company in light-duty truck rentals, faced challenges in managing their growing volume of customer inquiries. The company needed a solution that could help them manage tickets efficiently, provide quick and accurate responses, and improve overall customer satisfaction.
They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services. Deskhero's advanced AI capabilities, leveraging OpenAI Embeddings, allowed BrightRide to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped them find relevant content quickly and accurately.
Deskhero's AI capabilities also enabled BrightRide to generate suggested replies using OpenAI's ChatGPT. This significantly improved their response times, as the support team no longer had to manually search for information or draft responses from scratch. Instead, they could select the most appropriate suggested reply, customize it if necessary, and send it to the customer.
Furthermore, Deskhero's comprehensive search bar enhanced by AI capabilities made it easier for BrightRide's support team to find information. Whether they were looking for a specific ticket, a policy document, or information on their website, they could find it quickly and easily.
By leveraging Deskhero's advanced AI capabilities, BrightRide Truck Rentals was able to streamline their customer support, improve response times, and enhance customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows the support team to respond to inquiries quickly and accurately without having to manually search for information or draft responses from scratch.
How does Deskhero help in finding information?
Deskhero's comprehensive search bar, enhanced by AI capabilities, makes it easy to find information. Whether you're looking for a specific ticket, a policy document, or information on your website, you can find it quickly and easily.
How does Deskhero enhance customer satisfaction?
By improving response times and providing accurate information, Deskhero helps enhance customer satisfaction. Customers appreciate quick and accurate responses to their inquiries, which Deskhero enables through its advanced AI capabilities.
* This article provides an example of how a fictive company in the Light duty truck rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
