CityZoom Car Rentals receives numerous customer queries daily, ranging from booking inquiries to technical issues with the rental cars. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
When a customer raises a ticket, Deskhero's AI analyses the issue and suggests potential solutions based on the information available in the system. This not only speeds up the resolution process but also ensures that the solutions provided are accurate and relevant.
The AI also enhances search results, making it easier for the customer support team to find the information they need. This is particularly useful when dealing with complex technical issues that require detailed information.
Deskhero's AI capabilities also allow CityZoom to provide proactive support. By analysing patterns in the tickets, the AI can predict potential issues and suggest preventive measures. This helps CityZoom to improve its services and reduce the number of tickets raised.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of CityZoom's customer support services, leading to higher customer satisfaction and reduced operational costs.
How does Deskhero's AI help in resolving customer tickets?
Deskhero's AI analyses the issue raised in the ticket and suggests potential solutions based on the information available in the system. This includes previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, enhancing the search results and making it easier for the customer support team to find the information they need.
How does Deskhero's AI provide proactive support?
By analysing patterns in the tickets, Deskhero's AI can predict potential issues and suggest preventive measures. This helps in improving the services and reducing the number of tickets raised.
* This article provides an example of how a fictive company in the Light motor vehicle rental services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
