Lumina uses Deskhero's tickets management system to handle all customer queries related to their lighting fixtures installation and maintenance services. The AI capabilities of Deskhero analyze the content of these tickets using OpenAI Embeddings, which helps in identifying the most relevant knowledge base articles or previously resolved tickets. This information is then used to generate suggested replies, significantly reducing the time taken to respond to customers.
Deskhero's custom fields feature allows Lumina to categorize customer queries based on the type of lighting fixture or the nature of the issue. This helps in prioritizing tickets and ensuring that the most critical issues are addressed promptly.
Lumina also utilizes Deskhero's website scraping feature to gather the latest information about lighting fixtures from various sources. This data is used to update the knowledge base, ensuring that the customer support team always has the most current information.
Furthermore, Deskhero's REST API enables Lumina to integrate the platform with other systems used by the company. This ensures a seamless flow of information and improves the efficiency of the customer support process.
Overall, Deskhero's advanced AI capabilities have enabled Lumina to enhance their customer support operations, resulting in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities analyze the content of customer queries using OpenAI Embeddings. This helps in identifying relevant knowledge base articles or previously resolved tickets. The information is then used to generate suggested replies, reducing response time.
How does Lumina use Deskhero's custom fields feature?
Lumina uses the custom fields feature to categorize customer queries based on the type of lighting fixture or the nature of the issue. This helps in prioritizing tickets and addressing the most critical issues promptly.
How does Lumina use Deskhero's website scraping feature?
Lumina uses Deskhero's website scraping feature to gather the latest information about lighting fixtures from various sources. This data is used to update the knowledge base, ensuring that the customer support team always has the most current information.
* This article provides an example of how a fictive company in the Lighting Fixtures Installation and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
