LinenLux receives hundreds of queries daily from customers, suppliers, and partners. Managing these queries was a challenge until they implemented Deskhero. With its structured data lists, custom fields, and ticket management system, LinenLux was able to organize and prioritize tickets effectively.
Deskhero's AI capabilities further enhanced their support services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero could generate suggested replies. This significantly reduced the response time and improved the quality of responses.
The comprehensive search bar powered by AI helped LinenLux's support team find relevant content quickly. The search results were enhanced by the AI, making it easier for the team to provide accurate information to customers.
Deskhero's knowledge base feature allowed LinenLux to create a repository of information that could be easily accessed by the support team. The AI capabilities of Deskhero enabled the creation of knowledge base articles from Word, PowerPoint, and PDF files, saving considerable time and effort.
With Deskhero's REST API, LinenLux was able to integrate the platform with their existing systems. This seamless integration ensured that all customer-related data was in one place, making it easier for the support team to handle queries.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities generate suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This helps in providing quick and accurate responses to customer queries.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps in providing precise information to customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems. This ensures that all customer-related data is in one place, making it easier to handle queries.
* This article provides an example of how a fictive company in the Linen Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
