SilkLine deals with a large volume of customer inquiries every day. Prior to implementing Deskhero, managing these inquiries was a daunting task. However, with Deskhero's structured data lists, custom fields, and ticket management system, SilkLine has been able to organize and prioritize tickets effectively.
Deskhero's AI capabilities have been instrumental in enhancing SilkLine's customer support services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, Deskhero generates suggested replies. This not only reduces the response time but also improves the quality of responses.
The AI-powered comprehensive search bar has made it easier for SilkLine's support team to find relevant content quickly. The search results are enhanced by the AI, ensuring that the team provides accurate information to customers.
Deskhero's knowledge base feature has allowed SilkLine to create a repository of information that can be easily accessed by the support team. The AI capabilities of Deskhero enable the creation of knowledge base articles from Word, PowerPoint, and PDF files, saving considerable time and effort.
Thanks to Deskhero's REST API, SilkLine has been able to integrate the platform with their existing systems. This seamless integration ensures that all customer-related data is in one place, making it easier for the support team to handle queries.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities generate suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This helps in providing quick and accurate responses to customer queries.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps in providing precise information to customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems. This ensures that all customer-related data is in one place, making it easier to handle queries.
* This article provides an example of how a fictive company in the Linen Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
