PureLinen uses Deskhero's AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has greatly reduced the time taken to find relevant content for customer queries.
With Deskhero, PureLinen has been able to automate the generation of suggested replies to customer queries. This has not only reduced the workload on their customer support team but also improved the speed and accuracy of their responses.
Deskhero's comprehensive search bar powered by AI has made it easier for PureLinen's customer support team to find relevant information quickly. This has resulted in faster resolution times and improved customer satisfaction.
PureLinen has also leveraged Deskhero's REST API to integrate their existing systems with Deskhero. This has enabled them to have a unified view of their customer interactions and improve their overall customer service.
Overall, Deskhero's advanced AI capabilities have transformed PureLinen's customer support operations, making them more efficient and effective.
How has Deskhero improved PureLinen's customer support?
Deskhero's advanced AI capabilities have enabled PureLinen to provide faster and more accurate responses to customer queries. It has also reduced the workload on their customer support team by automating the generation of suggested replies.
How does PureLinen use Deskhero's AI capabilities?
PureLinen uses Deskhero's AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content for customer queries. They also use it to generate suggested replies to customer queries.
How has Deskhero's REST API benefited PureLinen?
Deskhero's REST API has enabled PureLinen to integrate their existing systems with Deskhero, giving them a unified view of their customer interactions and improving their overall customer service.
* This article provides an example of how a fictive company in the Linen rental services for households industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
