EcoSheets uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has helped them provide personalized and quick responses to customer queries.
Deskhero's AI-powered comprehensive search bar has made it easier for EcoSheets' customer support team to find relevant information quickly. This has resulted in faster resolution times and improved customer satisfaction.
Deskhero's advanced AI capabilities have also enabled EcoSheets to automate the generation of suggested replies to customer queries. This has reduced the workload on their customer support team and improved the speed and accuracy of their responses.
EcoSheets has leveraged Deskhero's REST API to integrate their existing systems with Deskhero. This has provided them with a unified view of their customer interactions and improved their overall customer service.
Overall, Deskhero's advanced AI capabilities have revolutionized EcoSheets' customer support operations, making them more efficient and effective.
How has Deskhero improved EcoSheets' customer support?
Deskhero's advanced AI capabilities have enabled EcoSheets to provide personalized and quick responses to customer queries. It has also reduced the workload on their customer support team by automating the generation of suggested replies.
How does EcoSheets use Deskhero's AI capabilities?
EcoSheets uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content for customer queries. They also use it to generate suggested replies to customer queries.
How has Deskhero's REST API benefited EcoSheets?
Deskhero's REST API has enabled EcoSheets to integrate their existing systems with Deskhero, providing them with a unified view of their customer interactions and improving their overall customer service.
* This article provides an example of how a fictive company in the Linen rental services for households industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
