PureLinen had a vast knowledge base consisting of articles, manuals, and policies. However, finding relevant information was often time-consuming and inefficient for their customer support team.
By implementing Deskhero, PureLinen was able to leverage the platform's AI capabilities to enhance their knowledge base management. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results and find relevant content.
Deskhero's AI also automated the process of generating knowledge base articles from Word, PowerPoint, and PDF files. This significantly reduced the time and effort required to update the knowledge base.
The AI-powered search bar provided the customer support team with instant access to relevant information from the knowledge base, previous tickets, and scraped website data. This improved the efficiency of the team and reduced response times.
Overall, PureLinen found that Deskhero's AI capabilities significantly improved their knowledge base management and customer support efficiency. They were able to provide more accurate and timely responses to customer queries.
How does Deskhero's AI enhance knowledge base management?
Deskhero's AI uses OpenAI Embeddings to enhance search results and find relevant content from previous tickets, knowledge base articles, and uploaded files. It can also automate the process of generating knowledge base articles from Word, PowerPoint, and PDF files.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI-powered search bar provides the customer support team with instant access to relevant information from the knowledge base, previous tickets, and scraped website data. This reduces the time spent searching for information and improves response times.
Can Deskhero's AI handle all knowledge base management tasks?
While Deskhero's AI can automate many knowledge base management tasks, some tasks may still require human intervention. However, the AI can assist by providing relevant information to help complete these tasks more efficiently.
* This article provides an example of how a fictive company in the Linen Supply and Management Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
