LinenLux was dealing with a growing number of customer support tickets. The process of sorting, prioritizing, and responding to these tickets was becoming increasingly complex and time-consuming.
By implementing Deskhero, LinenLux was able to leverage the platform's AI capabilities to improve their ticket management process. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies and enhance search results.
Deskhero's AI also helped in prioritizing tickets based on their urgency and complexity. This ensured that critical issues were addressed promptly, improving customer satisfaction.
The AI-powered search bar provided the customer support team with instant access to relevant information from the knowledge base, previous tickets, and scraped website data. This improved the efficiency of the team and reduced response times.
Overall, LinenLux found that Deskhero's AI capabilities significantly improved their ticket management process and customer support efficiency. They were able to handle more tickets in less time, while also improving their customer service quality.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies and enhance search results based on previous tickets, knowledge base articles, and uploaded files. It can also help prioritize tickets based on their urgency and complexity.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI-powered search bar provides the customer support team with instant access to relevant information from the knowledge base, previous tickets, and scraped website data. This reduces the time spent searching for information and improves response times.
Can Deskhero's AI handle all ticket management tasks?
While Deskhero's AI can automate many ticket management tasks, some tasks may still require human intervention. However, the AI can assist by providing relevant information to help resolve these issues more quickly.
* This article provides an example of how a fictive company in the Linen Supply and Management Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
