LinenMaster was struggling with a high volume of customer queries regarding their linen products, delivery schedules, and billing. The customer support team was overwhelmed and response times were lagging.
By implementing Deskhero, LinenMaster was able to automate a significant portion of their customer support. The platform's advanced AI capabilities utilized OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies.
The AI-powered search bar significantly improved the efficiency of the customer support team. It provided them with instant access to relevant information from the knowledge base, previous tickets, and even scraped website data.
Deskhero's AI also enhanced the quality of customer interactions. By analyzing past tickets and customer behavior, it could predict potential issues and suggest proactive measures. This led to a significant reduction in repeat queries and improved customer satisfaction.
Overall, LinenMaster found that Deskhero's AI capabilities significantly improved their customer support efficiency and effectiveness. They were able to handle more queries in less time, while also improving their customer service quality.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This allows customer support agents to quickly find and provide the most relevant information.
How does Deskhero's AI enhance the quality of customer interactions?
Deskhero's AI analyzes past tickets and customer behavior to predict potential issues and suggest proactive measures. This can reduce repeat queries and improve customer satisfaction.
Can Deskhero's AI handle all customer queries?
While Deskhero's AI can handle a significant portion of customer queries, complex or unique issues may still require human intervention. However, the AI can assist by providing relevant information to help resolve these issues more quickly.
* This article provides an example of how a fictive company in the Linen Supply and Management Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
