LoomLuxe Linens receives a high volume of customer inquiries daily, ranging from product information requests to troubleshooting issues with online orders. The company utilized Deskhero's advanced AI capabilities to manage these inquiries more efficiently.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This feature significantly reduced the time taken to respond to customer queries, improving overall customer satisfaction.
Additionally, the AI-enhanced search results helped LoomLuxe's support team quickly find relevant information from their extensive knowledge base and past tickets. This resulted in faster resolution times and more accurate responses to customer inquiries.
The company also made use of Deskhero's custom fields and structured data lists to categorize and prioritize tickets, further improving their support workflow.
Overall, Deskhero's AI capabilities have enabled LoomLuxe Linens to provide superior customer service, leading to increased customer loyalty and repeat business.
How does Deskhero's AI enhance customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to customer inquiries. It also enhances search results, helping support teams find relevant information faster.
Can Deskhero handle a high volume of customer inquiries?
Yes, Deskhero is designed to effectively manage high volumes of customer inquiries. Its AI capabilities help streamline responses and improve efficiency.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by reducing response times and providing more accurate information. Its AI capabilities help provide quick, relevant responses to customer inquiries.
* This article provides an example of how a fictive company in the Linen Weaving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
