ThreadTech Textiles receives numerous customer inquiries daily, which were previously managed manually. This process was time-consuming and often led to delays in responding to customer queries.
By implementing Deskhero, ThreadTech was able to streamline their ticket management. The platform's AI capabilities use OpenAI Embeddings from previous tickets and other resources to suggest replies to customer inquiries.
This feature significantly reduced the time taken to respond to customer queries, leading to improved customer satisfaction. The AI also enhanced search results, helping the support team find relevant information faster.
Moreover, ThreadTech used Deskhero's custom fields and structured data lists to categorize and prioritize tickets, further improving their support workflow.
Overall, Deskhero's AI capabilities have significantly improved ThreadTech's ticket management and customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI streamline ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to suggest replies to customer inquiries. This reduces the time taken to respond to queries and improves the efficiency of ticket management.
Can Deskhero handle a high volume of customer inquiries?
Yes, Deskhero is designed to effectively manage high volumes of customer inquiries. Its AI capabilities help streamline responses and improve efficiency.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by reducing response times and providing more accurate information. Its AI capabilities help provide quick, relevant responses to customer inquiries.
* This article provides an example of how a fictive company in the Linen Weaving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
