OilNet operates in multiple regions and thus has to handle a large volume of customer queries in different languages. Deskhero's comprehensive search bar and REST API allow the company to manage these queries efficiently.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This information is then processed by OpenAIs ChatGPT to generate suggested replies in various languages, significantly reducing the response time.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex technical issues related to pipeline operations.
Deskhero's custom fields and custom email domains allow OilNet to maintain a consistent brand image across different regions. The user groups feature enables the company to segment their customers based on their location and language preference.
Overall, Deskhero's advanced AI capabilities have significantly improved OilNet's helpdesk service efficiency and customer satisfaction.
How does Deskhero's AI improve OilNet's helpdesk services?
Deskhero's AI improves OilNet's helpdesk services by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies in various languages. This significantly reduces the response time and enhances search results.
Can OilNet maintain a consistent brand image using Deskhero?
Yes, Deskhero's custom fields and custom email domains allow OilNet to maintain a consistent brand image across different regions.
Does Deskhero help in segmenting OilNet's customers?
Yes, Deskhero's user groups feature enables OilNet to segment their customers based on their location and language preference.
* This article provides an example of how a fictive company in the Liquids Pipeline Networks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
