GasGrid deals with a wide range of customer queries, from technical issues to regulatory compliance. Managing these queries efficiently is crucial for maintaining high customer satisfaction. Deskhero's structured data lists and kanban board features enable the company to do just that.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows the platform to find relevant content which is then sent through OpenAIs ChatGPT to generate suggested replies.
The AI-enhanced search results make it easier for the support team to find relevant information quickly, especially when dealing with complex regulatory compliance issues. This significantly reduces the response time and ensures that the responses are accurate and consistent.
Deskhero's custom fields and custom email domains allow GasGrid to personalize their customer interactions, enhancing their brand image. The user groups feature enables the company to segment their customers for more targeted communication.
Overall, Deskhero's advanced AI capabilities have significantly improved GasGrid's customer support efficiency and customer satisfaction.
How does Deskhero's AI optimize GasGrid's customer support?
Deskhero's AI optimizes GasGrid's customer support by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies and enhance search results. This significantly reduces the response time and ensures that the responses are accurate and consistent.
Can GasGrid personalize customer interactions using Deskhero?
Yes, Deskhero's custom fields and custom email domains allow GasGrid to personalize their customer interactions, enhancing their brand image.
Does Deskhero help in segmenting GasGrid's customers?
Yes, Deskhero's user groups feature enables GasGrid to segment their customers for more targeted communication.
* This article provides an example of how a fictive company in the Liquids Pipeline Networks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
