AquaFlow receives numerous customer queries daily regarding their pipeline network operations. These range from technical issues to billing inquiries. With Deskhero, AquaFlow can efficiently manage these tickets using the platform's structured data lists and kanban board features.
Deskhero's AI capabilities come into play by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows the platform to find relevant content which is then sent through OpenAIs ChatGPT to generate suggested replies.
This not only speeds up the response time but also ensures that the responses are accurate and consistent. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's custom fields and custom email domains allow AquaFlow to personalize their customer interactions, enhancing their brand image. The user groups feature enables the company to segment their customers for more targeted communication.
Overall, Deskhero's advanced AI capabilities have significantly improved AquaFlow's customer support efficiency and effectiveness.
How does Deskhero's AI enhance AquaFlow's customer support?
Deskhero's AI enhances AquaFlow's customer support by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies and enhance search results. This speeds up response times and ensures accuracy and consistency.
Can AquaFlow personalize customer interactions using Deskhero?
Yes, Deskhero's custom fields and custom email domains allow AquaFlow to personalize their customer interactions, enhancing their brand image.
Does Deskhero help in segmenting AquaFlow's customers?
Yes, Deskhero's user groups feature enables AquaFlow to segment their customers for more targeted communication.
* This article provides an example of how a fictive company in the Liquids Pipeline Networks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
