VinoVeritas uses Deskhero's ticket management system to handle customer inquiries. The AI-powered system analyzes previous tickets and knowledge base articles to generate suggested replies, significantly reducing response time.
The company also leverages Deskhero's AI capabilities to recommend wines to customers. By analyzing customer preferences and purchase history, the AI suggests wines that the customer might enjoy, leading to increased sales.
Deskhero's comprehensive search bar allows VinoVeritas to quickly find relevant information. The AI-enhanced search results include data from previous tickets, knowledge base articles, and uploaded files like policies and manuals.
VinoVeritas uses Deskhero's custom fields feature to track customer preferences and purchase history. This data is then used by the AI to generate personalized wine recommendations.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, further enhancing their customer support capabilities.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI recommend wines?
The AI analyzes customer preferences and purchase history, which are tracked using Deskhero's custom fields feature. It then suggests wines that the customer might enjoy.
How does VinoVeritas use Deskhero's REST API?
VinoVeritas uses the REST API to integrate Deskhero with their existing systems, allowing them to leverage the platform's capabilities in their existing workflow.
* This article provides an example of how a fictive company in the Liquor and Wine Shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
