LiquorLand uses Deskhero's ticket management system to handle customer inquiries. The AI-powered system analyzes previous tickets and knowledge base articles to generate suggested replies, significantly reducing response time.
The company also leverages Deskhero's AI capabilities to provide product information to customers. By analyzing product data and customer queries, the AI generates detailed product descriptions and recommendations.
Deskhero's comprehensive search bar allows LiquorLand to quickly find relevant information. The AI-enhanced search results include data from previous tickets, knowledge base articles, and uploaded files like policies and manuals.
LiquorLand uses Deskhero's user groups feature to manage their customer support team. The AI helps the company assign tickets to the appropriate team members, improving efficiency and customer satisfaction.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, further enhancing their customer support capabilities.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI provide product information?
The AI analyzes product data and customer queries to generate detailed product descriptions and recommendations. This helps customers make informed purchasing decisions.
How does LiquorLand use Deskhero's REST API?
LiquorLand uses the REST API to integrate Deskhero with their existing systems, allowing them to leverage the platform's capabilities in their existing workflow.
* This article provides an example of how a fictive company in the Liquor and Wine Shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
