DisputeSolver uses Deskhero's knowledge base feature to store all their legal articles, policies, manuals, and presentations. The AI capabilities of Deskhero generate articles from these uploaded files, creating a comprehensive knowledge base for their customers.
The AI also uses OpenAI Embeddings to find relevant content from the knowledge base when a customer raises a ticket. This not only provides quick and accurate responses but also reduces the workload of the support staff.
DisputeSolver also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest legal news and updates. The AI capabilities of Deskhero ensure that the scraped data is relevant and useful for their customers.
The advanced search bar of Deskhero allows DisputeSolver's customers to find the information they need quickly and easily. The AI enhances the search results by finding the most relevant content from the knowledge base.
With Deskhero, DisputeSolver has been able to create a comprehensive knowledge base, provide efficient customer support, and keep their customers updated with the latest legal news.
How does Deskhero's AI capabilities enhance DisputeSolver's knowledge base?
Deskhero's AI capabilities generate articles from the uploaded files like policies, manuals, and presentations, creating a comprehensive knowledge base. The AI also uses OpenAI Embeddings to find relevant content from the knowledge base when a customer raises a ticket.
How does Deskhero keep DisputeSolver's knowledge base updated?
DisputeSolver uses Deskhero's website scraping feature to keep their knowledge base updated with the latest legal news and updates. The AI capabilities of Deskhero ensure that the scraped data is relevant and useful for their customers.
How does Deskhero improve the search experience for DisputeSolver's customers?
The advanced search bar of Deskhero allows DisputeSolver's customers to find the information they need quickly and easily. The AI enhances the search results by finding the most relevant content from the knowledge base.
* This article provides an example of how a fictive company in the Litigation and Dispute Resolution Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
