LegalResolve receives a large volume of customer queries daily. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero suggest replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data, reducing the response time significantly.
LegalResolve uses Deskhero's user groups feature to assign tickets to the right team based on the type of legal issue. This ensures that the customer queries are handled by the right experts, improving the quality of their support.
The AI capabilities of Deskhero also enhance LegalResolve's knowledge base. The AI generates articles from the uploaded files like policies, manuals, and presentations, creating a comprehensive knowledge base for their customers.
LegalResolve also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to have a unified view of their customer interactions, improving their service delivery.
With Deskhero, LegalResolve has been able to improve their customer support efficiency, enhance their knowledge base, and provide high-quality legal support to their customers.
How does Deskhero's AI capabilities improve LegalResolve's customer support efficiency?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data, reducing the response time significantly. The AI also enhances the knowledge base, providing quick and accurate information to the customers.
How does LegalResolve assign tickets to the right team?
LegalResolve uses Deskhero's user groups feature to assign tickets to the right team based on the type of legal issue. This ensures that the customer queries are handled by the right experts.
How does Deskhero integrate with LegalResolve's existing systems?
LegalResolve uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to have a unified view of their customer interactions.
* This article provides an example of how a fictive company in the Litigation and Dispute Resolution Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
