LitigatePro receives hundreds of customer queries daily, ranging from simple questions about their services to complex legal inquiries. They use Deskhero's ticket management system to organize these queries, ensuring that no customer is left unanswered. The advanced AI capabilities of Deskhero help in suggesting replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
Deskhero's AI capabilities also enhance LitigatePro's search results. When a customer searches for a topic in the knowledge base, the AI uses OpenAI Embeddings to find the most relevant content. This not only improves the customer's experience but also reduces the time support staff spend on answering common queries.
The custom fields feature of Deskhero allows LitigatePro to categorize their tickets based on the type of legal issue, which helps in routing the ticket to the right expert. This ensures faster resolution of customer queries.
LitigatePro also leverages Deskhero's REST API to integrate the platform with their existing CRM system. This seamless integration allows them to have a unified view of their customer interactions, improving their service delivery.
With Deskhero, LitigatePro has been able to streamline their customer support process, improve their response time, and enhance their customer satisfaction.
How does Deskhero's AI capabilities improve LitigatePro's customer support?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps in providing quick and accurate responses to customer queries. The AI also enhances search results in the knowledge base, improving the customer's experience.
How does LitigatePro categorize their tickets?
LitigatePro uses the custom fields feature of Deskhero to categorize their tickets based on the type of legal issue. This helps in routing the ticket to the right expert, ensuring faster resolution of customer queries.
How does Deskhero integrate with LitigatePro's existing systems?
LitigatePro uses Deskhero's REST API to integrate the platform with their existing CRM system. This allows them to have a unified view of their customer interactions.
* This article provides an example of how a fictive company in the Litigation and Dispute Resolution Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
