LiveShow Events receives a high volume of customer queries regarding event details, ticket bookings, and cancellations. Using Deskhero's AI capabilities, they can efficiently manage these tickets, reducing response times and improving service quality. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content and generate suggested replies.
The AI also enhances the search results on their support page. Customers can quickly find the information they need without having to contact customer support. This not only improves the customer experience but also reduces the workload on the support team.
Deskhero's AI can scrape data from the LiveShow Events website and generate knowledge base articles from uploaded files like policies and manuals. This feature ensures that the knowledge base is always updated with the latest information, making it a reliable resource for customers.
With Deskhero's custom fields and structured data lists, LiveShow Events can organize their customer data more efficiently. This makes it easier for the support team to access and use this data when responding to customer queries.
Finally, the REST API allows LiveShow Events to integrate Deskhero with their existing systems, ensuring a seamless workflow. The AI capabilities of Deskhero have significantly improved the efficiency of their customer support operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This allows the support team to respond to queries quickly and accurately.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the customer's search query. This ensures that customers can quickly find the information they need.
How does Deskhero's AI ensure that the knowledge base is updated?
The AI can scrape data from the company's website and generate knowledge base articles from uploaded files like policies and manuals. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Live Events industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
