Stellar Concerts receives numerous customer queries about concert schedules, ticket availability, and venue details. With Deskhero's AI capabilities, they can manage these queries effectively, reducing response times and improving service quality. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies.
The AI also improves the search results on their support page. Customers can find the information they need quickly without having to contact customer support. This not only enhances the customer experience but also reduces the workload on the support team.
Deskhero's AI can scrape data from the Stellar Concerts website and generate knowledge base articles from uploaded files like concert schedules and venue details. This ensures that the knowledge base is always updated with the most recent information, making it a reliable resource for customers.
With Deskhero's custom fields and structured data lists, Stellar Concerts can organize their customer data more effectively. This makes it easier for the support team to access and use this data when responding to customer queries.
Lastly, the REST API allows Stellar Concerts to integrate Deskhero with their existing systems, ensuring a smooth workflow. The AI capabilities of Deskhero have significantly improved the efficiency of their customer support operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This enables the support team to respond to queries quickly and accurately.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the customer's search query. This ensures that customers can quickly find the information they need.
How does Deskhero's AI ensure that the knowledge base is updated?
The AI can scrape data from the company's website and generate knowledge base articles from uploaded files like concert schedules and venue details. This ensures that the knowledge base is always updated with the most recent information.
* This article provides an example of how a fictive company in the Live Events industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
