OceanBounty Markets prides itself on its wide variety of live fish and exceptional customer service. However, managing customer inquiries about their extensive product range was becoming increasingly challenging. That's when they turned to Deskhero.
Deskhero's ticket management system helped organize the inquiries, but the real game-changer was its advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer inquiries.
The AI also enhances search results, allowing customer service representatives to quickly find the information they need. This feature has been particularly useful in addressing queries about specific fish species and their care requirements.
Moreover, the AI's ability to generate knowledge base articles from word, powerpoint, pdf files has been invaluable. It has allowed OceanBounty to create a comprehensive knowledge base without the need for manual input. This not only saves time but also ensures that all relevant information is included.
Overall, Deskhero's advanced AI capabilities have enabled OceanBounty Markets to provide faster, more accurate responses to customer inquiries, improving customer experience and loyalty.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This information is then used to generate suggested replies, significantly reducing the time it takes to respond to customer inquiries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to analyze all available information, including previous tickets, knowledge base articles, and uploaded files. This allows it to provide more accurate and relevant search results.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This eliminates the need for manual input, saving time and ensuring that all relevant information is included.
* This article provides an example of how a fictive company in the Live Fish Grocers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
