AquaFresh Grocers receives hundreds of customer inquiries daily, ranging from product availability to handling and care instructions for various fish species. Managing these inquiries was a challenge until they implemented Deskhero. The platform's ticket management system helped organize the inquiries, but it was the advanced AI capabilities that truly revolutionized their customer service.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI also enhances search results, allowing customer service representatives to quickly find the information they need. This feature has been particularly useful in addressing queries about specific fish species and their care requirements.
Additionally, the AI's ability to generate knowledge base articles from word, powerpoint, pdf files has been invaluable. It has allowed AquaFresh to create a comprehensive knowledge base without the need for manual input. This not only saves time but also ensures that all relevant information is included.
Overall, Deskhero's advanced AI capabilities have enabled AquaFresh Grocers to provide faster, more accurate responses to customer inquiries, enhancing customer satisfaction and loyalty.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This information is then used to generate suggested replies, significantly reducing the time it takes to respond to customer inquiries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to analyze all available information, including previous tickets, knowledge base articles, and uploaded files. This allows it to provide more accurate and relevant search results.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This eliminates the need for manual input, saving time and ensuring that all relevant information is included.
* This article provides an example of how a fictive company in the Live Fish Grocers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
