GreenGrow receives a variety of customer inquiries daily, ranging from product information requests to feedback and complaints. Managing these manually was challenging and often resulted in delayed responses. With Deskhero, GreenGrow can automate this process, ensuring each query is handled efficiently and effectively.
Deskhero's AI capabilities help GreenGrow generate suggested replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation, the system can suggest relevant responses. This not only speeds up the response time but also ensures the consistency and accuracy of the information provided.
The AI-enhanced search bar in Deskhero allows GreenGrow's support team to find relevant information quickly. Whether it's a previous ticket, a knowledge base article, or a policy document, the search provides the most relevant results, reducing the time spent searching for information.
Deskhero's AI capabilities also extend to the knowledge base. The platform can generate articles from Word, PowerPoint, PDF files, and even scrape data from GreenGrow's website. This keeps the knowledge base updated with the latest information, ensuring that both the support team and customers have access to accurate and up-to-date information.
Overall, Deskhero's advanced AI capabilities have significantly improved GreenGrow's customer support efficiency, reducing response times and increasing customer satisfaction.
How does Deskhero's AI help in managing customer inquiries at GreenGrow?
Deskhero's AI-powered ticket management system categorizes incoming tickets based on their content, ensuring they are directed to the right department for a quick response. It also generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources.
How does the AI-enhanced search work in Deskhero?
Deskhero's comprehensive search bar uses AI to provide the most relevant results. Whether it's a previous ticket, a knowledge base article, or a policy document, the AI-enhanced search reduces the time spent searching for information.
How does Deskhero keep the knowledge base updated?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature helps keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Live Food Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
