AquaFarm receives numerous customer inquiries daily regarding their live food products. Managing these queries manually was time-consuming and often resulted in delayed responses. With Deskhero, AquaFarm can now automate the process using AI-powered ticket management. The system automatically categorizes incoming tickets based on their content, ensuring that they are directed to the right department for a quick response.
Deskhero's AI capabilities also help AquaFarm generate suggested replies. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the platform can suggest relevant responses to customer queries. This not only speeds up the response time but also ensures the consistency and accuracy of the information provided.
The comprehensive search bar powered by AI makes it easy for AquaFarm's support team to find relevant information quickly. Whether it's a previous ticket, a knowledge base article, or a policy document, the AI-enhanced search provides the most relevant results, reducing the time spent searching for information.
Deskhero's AI capabilities also extend to the knowledge base. The platform can generate articles from Word, PowerPoint, PDF files, and even scrape data from AquaFarm's website. This feature helps keep the knowledge base updated with the latest information, ensuring that both the support team and customers have access to accurate and up-to-date information.
Overall, Deskhero's advanced AI capabilities have significantly improved AquaFarm's customer support efficiency, reducing response times and increasing customer satisfaction.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI-powered ticket management system categorizes incoming tickets based on their content, ensuring they are directed to the right department for a quick response. It also generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources.
How does the AI-enhanced search work in Deskhero?
Deskhero's comprehensive search bar uses AI to provide the most relevant results. Whether it's a previous ticket, a knowledge base article, or a policy document, the AI-enhanced search reduces the time spent searching for information.
How does Deskhero keep the knowledge base updated?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature helps keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Live Food Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
