PopArena often deals with a high volume of customer inquiries, from ticketing issues to event details. They use Deskhero's ticket management feature, which employs AI to classify and prioritize tickets based on their urgency and relevance. This has significantly reduced their response times and improved customer satisfaction.
PopArena uses Deskhero's knowledge base feature to build a comprehensive database of information. Deskhero's AI capabilities automatically generate articles from uploaded files like policies, manuals, and presentations, simplifying the process for customers to find answers to their queries without needing to contact the support team.
Deskhero's AI also enhances search results by using OpenAI Embeddings from previous tickets and knowledge base articles. This has improved the accuracy of search results, making it easier for both customers and support staff to find relevant information.
PopArena uses Deskhero's custom email domains feature to maintain a professional image in their communications. Deskhero's AI suggests replies based on the content of the customer's query, saving time for the support team and ensuring consistent communication.
Overall, PopArena's use of Deskhero's AI capabilities has significantly enhanced their support efficiency and improved their customer satisfaction.
How does Deskhero's AI classify and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets. It then classifies and prioritizes them based on their urgency and relevance.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to enhance search results. This improves the accuracy of search results, making it easier to find relevant information.
How does Deskhero's AI suggest replies?
Deskhero's AI analyzes the content of the customer's query and suggests replies based on similar previous tickets and knowledge base articles.
* This article provides an example of how a fictive company in the Live Music Venues industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
