JazzHub receives a variety of customer inquiries, from booking details to event schedules. They use Deskhero's ticket management system, which leverages AI to sort and prioritize tickets based on their importance and relevance. This has significantly improved their response times and customer satisfaction rates.
JazzHub uses Deskhero's knowledge base feature to create a comprehensive database of information. Deskhero's AI capabilities automatically generate articles from uploaded files such as policies, manuals, and presentations, making it easier for customers to find answers to their questions without contacting the support team.
Deskhero's AI also enhances search results by using OpenAI Embeddings from previous tickets and knowledge base articles. This has increased the precision of search results, making it easier for both customers and support staff to find pertinent information.
JazzHub uses Deskhero's custom email domains feature to maintain a professional image in their communications. Deskhero's AI suggests replies based on the content of the customer's query, saving time for the support team and ensuring consistent communication.
Overall, JazzHub's use of Deskhero's AI capabilities has significantly improved their customer support service and enhanced their customer experience.
How does Deskhero's AI sort and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets. It then sorts and prioritizes them based on their importance and relevance.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to enhance search results. This increases the precision of search results, making it easier to find pertinent information.
How does Deskhero's AI suggest replies?
Deskhero's AI analyzes the content of the customer's query and suggests replies based on similar previous tickets and knowledge base articles.
* This article provides an example of how a fictive company in the Live Music Venues industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
