RockStage often receives high volumes of customer inquiries, ranging from ticketing issues to event details. The company uses Deskhero's ticket management feature, which uses AI to categorize and prioritize tickets based on their urgency and relevance. This has significantly reduced the time taken to respond to customer queries.
With Deskhero's knowledge base feature, RockStage has created a comprehensive database of information. The AI capabilities of Deskhero automatically generate articles from uploaded files like policies, manuals, and presentations. This has made it easier for customers to find answers to their queries without having to contact the support team.
Deskhero's AI also enhances search results by using OpenAI Embeddings from previous tickets and knowledge base articles. This has improved the accuracy of search results, making it easier for both customers and support staff to find relevant information.
The custom email domains feature of Deskhero has allowed RockStage to maintain a professional image in their communications. The AI capabilities of Deskhero also suggest replies based on the content of the customer's query, saving time for the support team.
Overall, the use of Deskhero's AI capabilities has enabled RockStage to provide a more efficient and effective customer support service.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets. It then categorizes and prioritizes them based on their urgency and relevance.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to enhance search results. This improves the accuracy of search results, making it easier to find relevant information.
How does Deskhero's AI suggest replies?
Deskhero's AI analyzes the content of the customer's query and suggests replies based on similar previous tickets and knowledge base articles.
* This article provides an example of how a fictive company in the Live Music Venues industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
