PoultryPlace receives a wide range of queries from farmers and buyers. Managing these queries efficiently was a challenge until they implemented Deskhero. The platform's user groups and tickets management features allow PoultryPlace to organize and handle customer queries effectively.
The advanced AI capabilities of Deskhero have been a boon for PoultryPlace. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time spent on each ticket, enhancing the efficiency of the support team.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require detailed information.
PoultryPlace also utilizes Deskhero's knowledge base feature to handle common queries. The AI generates articles from various sources, providing a ready resource for customers with common questions, thus reducing the load on the support team.
By leveraging Deskhero's advanced AI capabilities, PoultryPlace has significantly enhanced the efficiency of its customer support operations, leading to improved customer satisfaction.
How does Deskhero's AI enhance the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies, reducing the time the support team needs to spend on each ticket. It also enhances the search results, allowing the team to find relevant information quickly.
How does Deskhero's AI help handle complex queries?
The AI uses OpenAI Embeddings to understand the context of the query and provide the most relevant information, making it easier for the support team to handle complex queries.
How does Deskhero's knowledge base feature help handle common queries?
Deskhero's AI generates articles from various sources that answer common questions. This allows customers to find answers themselves, reducing the number of common queries the support team has to handle.
* This article provides an example of how a fictive company in the Livestock Auctions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
