SheepSell deals with a diverse range of queries from farmers and buyers. Managing these queries and providing accurate responses promptly was a challenge until they implemented Deskhero. The platform's structured data lists and custom fields help SheepSell organize and track customer queries effectively.
Deskhero's advanced AI capabilities have been a game-changer for SheepSell. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also improves the accuracy of the responses.
The AI-powered comprehensive search bar is another feature that SheepSell finds extremely useful. It enables the support team to find relevant information quickly, enhancing their ability to provide accurate and timely responses.
SheepSell also leverages Deskhero's knowledge base feature to handle common queries. The AI generates articles from various sources, providing a ready resource for customers with common questions, thus reducing the load on the support team.
By leveraging Deskhero's advanced AI capabilities, SheepSell has significantly improved its response time and accuracy, enhancing customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on the context of the query. This significantly reduces the time the support team needs to craft a response.
How does Deskhero's AI improve response accuracy?
The AI uses the same OpenAI Embeddings to understand the context of the query and provide the most relevant information, improving the accuracy of the responses.
How does Deskhero's knowledge base feature help handle common queries?
Deskhero's AI generates articles from various sources that answer common questions. This allows customers to find answers themselves, reducing the number of common queries the support team has to handle.
* This article provides an example of how a fictive company in the Livestock Auctions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
