BovineBid receives hundreds of queries daily from farmers and buyers interested in their livestock auctions. Managing these queries was a significant challenge until they implemented Deskhero. The platform's ticket management feature allows BovineBid to organize and prioritize tickets effectively, ensuring no query goes unanswered.
The advanced AI capabilities of Deskhero have been particularly beneficial. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This information is used to generate suggested replies, significantly reducing the time spent on each ticket.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information quickly. Whether it's a question about auction procedures or specific livestock details, the AI-powered search provides the most relevant results, enabling the team to provide accurate responses promptly.
Additionally, the knowledge base feature of Deskhero has been instrumental in reducing the number of repetitive queries. By generating articles from word, powerpoint, PDF files, and even scraped website data, the support team can direct customers to these resources for common questions, freeing up more time to handle complex queries.
Overall, Deskhero's advanced AI capabilities have transformed BovineBid's customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to understand the context of the query. It then leverages this information to generate a suggested reply.
How does Deskhero's AI enhance search results?
The AI uses the same OpenAI Embeddings to understand the context of the search query and provide the most relevant results. This includes data from tickets, knowledge base articles, and uploaded files.
Can Deskhero's knowledge base feature reduce the number of repetitive queries?
Yes, by generating articles from various sources, Deskhero's knowledge base provides answers to common questions, reducing the number of repetitive queries the support team has to handle.
* This article provides an example of how a fictive company in the Livestock Auctions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
