Farmstead Friends receives numerous inquiries daily regarding their livestock boarding services. To manage these inquiries, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time spent on each ticket.
With Deskhero's custom fields and structured data lists, Farmstead Friends can categorize and prioritize tickets based on urgency and topic. This allows them to provide timely responses to urgent inquiries.
Deskhero's AI capabilities also enhance the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant search results, making it easier for the support team to find needed information.
Farmstead Friends also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage all customer support activities from one place.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of Farmstead Friends' customer support, leading to increased customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent on each ticket and improves response times.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Livestock boarding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
