Rancher's Haven uses Deskhero's knowledge base feature to store information about their livestock boarding services. The AI capabilities of Deskhero analyze this information and generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data.
With Deskhero's AI, Rancher's Haven can ensure that their knowledge base is always up-to-date. The AI automatically updates the knowledge base with new information from uploaded files and scraped website data.
Deskhero's AI also enhances the searchability of the knowledge base. By leveraging OpenAI Embeddings, the AI provides more relevant search results, making it easier for the support team to find needed information.
Rancher's Haven also uses Deskhero's user groups feature to manage access to the knowledge base. This ensures that only authorized personnel can access sensitive information.
Overall, Deskhero's advanced AI capabilities have significantly improved the management of Rancher's Haven's knowledge base, leading to more efficient customer support.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI analyzes information from uploaded files and scraped website data to generate knowledge base articles. It also automatically updates the knowledge base with new information.
How does Deskhero's AI enhance the searchability of the knowledge base?
Deskhero's AI leverages OpenAI Embeddings to provide more relevant search results within the knowledge base.
Can Deskhero manage access to the knowledge base?
Yes, Deskhero's user groups feature allows for managing access to the knowledge base.
* This article provides an example of how a fictive company in the Livestock boarding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
