Pasture Paradise receives numerous customer inquiries daily through various channels. They use Deskhero's custom email domains and user groups features to manage these communications.
With Deskhero's AI capabilities, Pasture Paradise can automate responses to common inquiries. The AI analyzes previous tickets and knowledge base articles to suggest replies, significantly reducing the time spent on each inquiry.
Deskhero's AI also enhances the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant search results, making it easier for the support team to find needed information.
Pasture Paradise also uses Deskhero's kanban board feature to track the progress of each inquiry. This helps them ensure that no inquiry is left unanswered.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of Pasture Paradise's customer communications, leading to increased customer satisfaction.
How does Deskhero's AI help manage customer communications?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to customer inquiries. This reduces the time spent on each inquiry and improves response times.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results.
Can Deskhero track the progress of customer inquiries?
Yes, Deskhero's kanban board feature allows for tracking the progress of each inquiry.
* This article provides an example of how a fictive company in the Livestock boarding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
