FarmFresh Breeders receives numerous customer queries daily regarding livestock care, breeding techniques, and product purchases. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero, they were able to automate ticket management and provide timely responses to their customers.
The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps the platform to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
Furthermore, Deskhero's AI capabilities enhance search results, making it easier for the customer support team to find relevant information quickly. This has improved the overall efficiency of the team and increased customer satisfaction.
Deskhero also provides a comprehensive knowledge base, which is continuously updated with information from various sources. This has reduced the number of repetitive queries, as customers can find answers to common questions in the knowledge base.
Overall, Deskhero has revolutionized the way FarmFresh Breeders handles customer support, improving response times, increasing efficiency, and enhancing customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries. This significantly reduces the time taken to respond to queries.
How does Deskhero enhance search results?
Deskhero uses AI to enhance search results, making it easier for the customer support team to find relevant information quickly. This improves the overall efficiency of the team.
How does Deskhero's knowledge base reduce repetitive queries?
Deskhero provides a comprehensive knowledge base that is continuously updated with information from various sources. This allows customers to find answers to common questions themselves, reducing the number of repetitive queries.
* This article provides an example of how a fictive company in the Livestock Breeding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
