Livestock Elite receives a variety of queries from customers, ranging from livestock care to product purchases. Handling these queries manually was challenging and often resulted in delayed responses. However, with Deskhero, they were able to automate their helpdesk services and provide prompt responses to their customers.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content and generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the overall efficiency of the helpdesk team.
Additionally, Deskhero's AI enhances search results, enabling the helpdesk team to find relevant information quickly and easily. This has not only improved the efficiency of the team but also increased customer satisfaction.
With Deskhero, Livestock Elite has also been able to build a comprehensive knowledge base. This has reduced the number of repetitive queries, as customers can find answers to common questions in the knowledge base.
In conclusion, Deskhero has transformed the way Livestock Elite manages its helpdesk services, improving response times, increasing efficiency, and enhancing customer satisfaction.
How does Deskhero's AI capabilities improve helpdesk services?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries. This reduces the time taken to respond to queries and improves the overall efficiency of the helpdesk team.
How does Deskhero enhance search results?
Deskhero uses AI to enhance search results, enabling the helpdesk team to find relevant information quickly and easily. This improves the efficiency of the team and increases customer satisfaction.
How does Deskhero's knowledge base reduce repetitive queries?
Deskhero provides a comprehensive knowledge base that is continuously updated with information from various sources. This allows customers to find answers to common questions themselves, reducing the number of repetitive queries.
* This article provides an example of how a fictive company in the Livestock Breeding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
