FarmTech Solutions receives a high volume of technical queries from farmers daily. They use Deskhero's ticket management feature to organize these queries efficiently. The AI capabilities of Deskhero help in sorting these tickets based on their urgency and complexity, enabling the support team to prioritize and respond accordingly.
The company has a vast knowledge base consisting of articles, manuals, and policy documents. With Deskhero's AI, they can generate relevant content from this knowledge base to answer customer queries. This reduces the time spent by support agents in searching for information and increases their productivity.
FarmTech also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry trends and technologies. The AI capabilities of Deskhero analyze this scraped data and suggest updates to existing articles or creation of new ones, ensuring that the knowledge base is always up-to-date.
Deskhero's AI also enhances the search results by using OpenAI Embeddings from previous tickets and knowledge base articles. This helps the support team in finding relevant content quickly and accurately.
Through the REST API, FarmTech integrates Deskhero with their existing systems, making it a seamless part of their workflow. This integration also allows them to leverage the AI capabilities of Deskhero in other areas of their business, such as product development and marketing.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI sorts the tickets based on their urgency and complexity, helping the support team to prioritize and respond accordingly. It also suggests responses based on the content of the ticket and the company's knowledge base.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI analyzes the data scraped from websites and suggests updates to existing articles or creation of new ones. This ensures that the knowledge base is always up-to-date with the latest industry trends and technologies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to enhance the search results. This helps in finding relevant content quickly and accurately.
* This article provides an example of how a fictive company in the Livestock Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
