AgriGenetics receives a wide range of inquiries, from technical questions about their genetic engineering techniques to general queries about livestock health. They use Deskhero's ticket management feature to organize these inquiries effectively. The AI capabilities of Deskhero help in classifying these tickets based on their content, enabling the support team to respond promptly and accurately.
The company has an extensive knowledge base consisting of research papers, technical manuals, and FAQs. With Deskhero's AI, they can generate relevant content from this knowledge base to answer customer inquiries. This not only reduces the time spent by support agents in searching for information but also improves the accuracy of their responses.
AgriGenetics also uses Deskhero's website scraping feature to stay updated with the latest research and developments in livestock genetic engineering. The AI capabilities of Deskhero analyze this scraped data and suggest additions or updates to the knowledge base, ensuring that it is always current.
Deskhero's AI also enhances the search results by using OpenAI Embeddings from previous tickets and knowledge base articles. This helps the support team in finding relevant content quickly and accurately.
Through the REST API, AgriGenetics integrates Deskhero with their existing systems, making it a seamless part of their workflow. This integration also allows them to leverage the AI capabilities of Deskhero in other areas of their business, such as research and development.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI classifies the inquiries based on their content, helping the support team to respond promptly and accurately. It also suggests responses based on the content of the inquiry and the company's knowledge base.
How does Deskhero's AI keep the knowledge base current?
Deskhero's AI analyzes the data scraped from websites and suggests additions or updates to the knowledge base. This ensures that the knowledge base is always current with the latest research and developments in livestock genetic engineering.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to enhance the search results. This helps in finding relevant content quickly and accurately.
* This article provides an example of how a fictive company in the Livestock Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
