Livestock Express was facing challenges in managing their helpdesk services due to the high volume of inquiries. The company turned to Deskhero to streamline their helpdesk operations. The platform's AI capabilities have allowed the company to automate responses to common queries, thereby reducing the workload on their support team.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This has significantly improved the company's response times and accuracy.
The AI capabilities of Deskhero have also enhanced the company's search functionality. Customers can now find relevant information faster and more accurately, reducing the number of support tickets and improving customer satisfaction.
Livestock Express also utilized Deskhero's structured data lists and custom email domains features to organize their support tickets and improve communication. This has further streamlined their helpdesk operations.
In summary, Deskhero's advanced AI capabilities have greatly enhanced Livestock Express' helpdesk services. The company has seen a significant improvement in response times, accuracy, and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI improves response times by automating responses to common queries. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This allows the support team to focus on more complex issues, thereby improving overall response times.
How does Deskhero enhance search functionality?
Deskhero's AI enhances search functionality by using OpenAI Embeddings to find relevant content based on the search query. This allows customers to find accurate and relevant information faster and more efficiently.
What other features of Deskhero has Livestock Express utilized?
Livestock Express has also utilized Deskhero's structured data lists and custom email domains features. These features have helped the company organize their support tickets and improve communication, further streamlining their helpdesk operations.
* This article provides an example of how a fictive company in the Livestock transportation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
