FarmTrans Logistics receives hundreds of inquiries daily regarding livestock transportation schedules, safety measures, and pricing. The volume of inquiries was overwhelming for the customer support team, often resulting in delayed responses. With Deskhero, the company was able to automate responses to common queries using the platform's AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate accurate and timely responses.
The AI capabilities of Deskhero also enhanced the company's search functionality. Customers can now find relevant information faster and more accurately. This has reduced the number of support tickets and improved customer satisfaction.
FarmTrans Logistics also utilized Deskhero's custom fields and user groups features to categorize and prioritize support tickets. This has allowed the support team to focus on more complex issues, while the AI handles routine inquiries.
The company also used Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process.
Overall, Deskhero's advanced AI capabilities have significantly improved FarmTrans Logistics' customer support efficiency and effectiveness. The company has seen a reduction in response times, an increase in customer satisfaction, and a decrease in support costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. It analyzes this data to understand the context and content of the inquiry and generates a relevant response.
How has Deskhero improved the search functionality?
Deskhero's AI enhances the search functionality by using OpenAI Embeddings to find relevant content based on the search query. This allows customers to find accurate and relevant information faster and more efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be seamlessly integrated with existing systems. This allows companies to streamline their customer support process and improve efficiency.
* This article provides an example of how a fictive company in the Livestock transportation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
