FarmTrans Logistics receives numerous inquiries daily about livestock transportation schedules, regulations, and safety measures. To manage these inquiries efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
FarmTrans also leverages Deskhero's AI-powered search bar for quick and accurate information retrieval. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides highly relevant search results, making it easier for the support team to find the necessary information.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest regulations and safety measures in livestock transportation. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base articles, ensuring that the support team always has the most current information.
Furthermore, FarmTrans uses Deskhero's custom fields and user groups to categorize tickets based on the type of inquiry and the customer's profile. This feature, combined with the AI's ability to suggest replies, allows the support team to provide personalized and accurate responses to each customer.
Overall, Deskhero's advanced AI capabilities have enabled FarmTrans Logistics to provide faster and more accurate customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the new ticket. It then generates a suggested reply based on this context.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results. This makes it easier for the support team to find the necessary information quickly.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to gather the latest information from relevant websites. The AI capabilities of Deskhero analyze this data and update the knowledge base articles accordingly.
* This article provides an example of how a fictive company in the Livestock transportation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
