AirCargo Masters had a large volume of customer queries to handle daily. With Deskhero, they were able to manage these queries efficiently using the structured data lists, ticket management, and knowledge base features. The AI capabilities of Deskhero generated suggested replies from previous tickets, knowledge base articles, and uploaded files, significantly reducing the response time.
The custom fields and email domains feature allowed AirCargo Masters to personalize their customer interactions, enhancing the customer experience. The user groups feature enabled them to categorize their customers and provide tailored services.
The Kanban board feature of Deskhero provided a visual overview of the support process, helping AirCargo Masters to track the progress of each ticket and identify bottlenecks. This feature improved the overall operational efficiency of the customer support team.
Deskhero's website scraping feature was used by AirCargo Masters to gather relevant information from various sources, which was then used to enhance the knowledge base. This feature, combined with the comprehensive search bar, made it easier for the support team to find the necessary information quickly.
With the REST API, AirCargo Masters was able to integrate Deskhero with their existing systems, ensuring seamless data flow and improving the overall efficiency of their operations.
How did Deskhero's AI capabilities help in reducing the response time?
Deskhero's AI capabilities generate suggested replies from previous tickets, knowledge base articles, and uploaded files. This feature helps in providing quick and accurate responses to customer queries, thereby reducing the response time.
How does the Kanban board feature improve operational efficiency?
The Kanban board provides a visual overview of the support process. It helps in tracking the progress of each ticket and identifying bottlenecks, thereby improving the overall operational efficiency.
How does the website scraping feature enhance the knowledge base?
The website scraping feature gathers relevant information from various sources. This information is used to enhance the knowledge base, making it easier for the support team to find the necessary information quickly.
* This article provides an example of how a fictive company in the Loading and unloading operations at air cargo warehouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
