GravelMaster uses Deskhero's AI capabilities to manage their tickets more efficiently. The AI analyses previous tickets and knowledge base articles to suggest replies to new tickets, reducing the time taken to respond to customer queries.
The custom fields feature allows GravelMaster to categorize their tickets based on specific parameters such as type of operation, equipment used, and site location. This helps in prioritizing and assigning tickets to the right team members.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This has made it easier for GravelMaster's customer support team to find relevant information quickly and provide accurate solutions to customers.
GravelMaster also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has helped in automating various processes, thereby improving the overall efficiency of their operations.
Lastly, the website scraping feature has proved beneficial for GravelMaster. It allows them to keep track of any changes in regulations or policies related to their industry, ensuring that they are always compliant.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyses previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time taken to respond to customer queries and improves the accuracy of responses.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This makes it easier to find relevant information quickly.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows companies to keep track of any changes in regulations or policies related to their industry. This ensures that they are always compliant and up-to-date.
* This article provides an example of how a fictive company in the Loading and unloading operations at gravel sites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
