StoneLoad uses Deskhero's AI capabilities to automate the process of ticket management. The AI analyses the content of incoming tickets and suggests appropriate responses based on previous tickets and knowledge base articles. This has significantly reduced the response time and improved customer satisfaction.
With Deskhero's custom fields feature, StoneLoad can categorize tickets based on various parameters like type of operation, equipment involved, and site location. This helps in assigning the tickets to the right team members and ensures faster resolution of issues.
Deskhero's AI also enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This has made it easier for StoneLoad's customer support team to find relevant information quickly and provide accurate solutions to customers.
StoneLoad also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has helped in automating various processes, thereby improving the overall efficiency of their operations.
Lastly, the website scraping feature of Deskhero has proved beneficial for StoneLoad. It allows them to keep track of any changes in regulations or policies related to their industry, ensuring that they are always compliant.
How does Deskhero's AI help in ticket management?
Deskhero's AI analyses the content of incoming tickets and suggests appropriate responses based on previous tickets and knowledge base articles. This reduces the response time and improves the accuracy of responses.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This makes it easier to find relevant information quickly.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows companies to keep track of any changes in regulations or policies related to their industry. This ensures that they are always compliant and up-to-date.
* This article provides an example of how a fictive company in the Loading and unloading operations at gravel sites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
