LoanMaster receives hundreds of customer queries daily regarding loan origination processes, eligibility criteria, and documentation requirements. Using Deskhero's advanced AI capabilities, LoanMaster can generate suggested replies based on previous tickets and knowledge base articles. This reduces the time spent by customer service representatives in crafting responses, thereby increasing their efficiency.
Deskhero's AI also enhances the search results for customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals, Deskhero provides the most relevant information to the customer support team. This helps them to resolve customer queries more accurately and quickly.
The custom fields feature of Deskhero allows LoanMaster to categorize customer queries based on their nature, making it easier for the support team to prioritize and handle them. The kanban board feature provides a visual representation of the customer support workflow, enabling the team to track the progress of each ticket effectively.
With Deskhero's website scraping feature, LoanMaster can keep its knowledge base updated with the latest information from relevant websites. This ensures that the customer support team always has the most current and accurate information at their disposal.
Finally, the REST API of Deskhero allows LoanMaster to integrate the platform with its existing systems, ensuring seamless data exchange and improving overall operational efficiency.
How does Deskhero's AI enhance the customer support process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies and enhance search results. This helps to provide quick and accurate responses to customer queries.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows companies to keep their knowledge base updated with the latest information from relevant websites. This ensures that the customer support team always has the most current and accurate information at their disposal.
How does Deskhero's REST API improve operational efficiency?
The REST API allows companies to integrate Deskhero with their existing systems, ensuring seamless data exchange. This improves overall operational efficiency by eliminating the need for manual data entry and reducing the risk of errors.
* This article provides an example of how a fictive company in the Loan origination and servicing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
