QuickLoan handles a large volume of customer queries related to loan repayment, interest rates, and loan terms. With Deskhero's AI capabilities, QuickLoan can generate suggested replies for these queries based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures the accuracy of the information provided.
Deskhero's AI also enhances the search results for customer queries. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals, Deskhero provides the most relevant information to the customer support team. This helps them to resolve customer queries more effectively and efficiently.
The user groups feature of Deskhero allows QuickLoan to organize its customer support team based on their expertise. This ensures that the right person handles each customer query, improving the quality of support provided.
Deskhero's website scraping feature enables QuickLoan to keep its knowledge base updated with the latest information from relevant websites. This ensures that the customer support team always has the most current and accurate information at their disposal.
Lastly, the REST API of Deskhero allows QuickLoan to integrate the platform with its existing systems, ensuring seamless data exchange and improving overall operational efficiency.
How does Deskhero's AI improve the helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies and enhance search results. This helps to provide quick and accurate responses to customer queries, improving the efficiency of helpdesk services.
What is the role of Deskhero's user groups feature?
The user groups feature allows companies to organize their customer support team based on their expertise. This ensures that the right person handles each customer query, improving the quality of support provided.
How does Deskhero's REST API contribute to operational efficiency?
The REST API allows companies to integrate Deskhero with their existing systems, ensuring seamless data exchange. This improves overall operational efficiency by eliminating the need for manual data entry and reducing the risk of errors.
* This article provides an example of how a fictive company in the Loan origination and servicing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
